Delivery Information

Providoor delivers Sydney restaurants to Sydney Metro, regional NSW including the Central coast, Blue Mountains, Bathurst, Newcastle & Wollongong, as well as Canberra metro. Deliveries are made Thursday - Sunday between 9am and 6pm. Delivery days vary depending on location.

Enter your postcode below to see which delivery zone you are in.

General Delivery Information

• Deliveries have a flat rate of $16.50 (note that orders with products from multiple sellers will pay $16.50 delivery per seller).
• Deliveries are made with zero contact.
• Your order is delivered in refrigerated trucks and comes packaged in a recyclable double core cardboard box, with an insulated lining and a cold gel pack.

Delivery Days & Windows

• Refer to above table for delivery days by delivery zones.
• All deliveries in NSW & ACT are made between 9am & 6pm.
• At checkout you are able to select your preferred delivery date - note that an error message will show if we don't delivery to your delivery zone on the date you have selected.
• Once the order cut off for a particular date has passed, you will not be able to select it in the calendar.

Order & Delivery Communication

• You will be sent an ‘order confirmation’ email with an invoice when you make your purchase.
• You will receive a text message with a tracking link the evening before delivery as well as a text message on delivery with a photograph for reference.
• All deliveries will be left unattended (subject to any reasonable directions from you with your order).
• Please provide delivery instructions in the field at checkout (ie. leave on front porch, or apartment foyer access code). If your nominated delivery address is an apartment, unit or other secured building you must provide the access code, instructions or such other means to ensure delivery can be left safely.

Support

Should you have any troubles with your delivery please email support@providoor.com.au with your order number and as much detail as possible.