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Providoor Melbourne
Delivering across wider Melbourne, Mornington Peninsula, Bellarine Peninsula,
Gippsland, Ballarat, Bendigo, Geelong, and Greater Geelong.

Providoor Brisbane
Delivering across Brisbane Metro, Gold Coast, Noosa, Sunshine Coast, Toowoomba, and in NSW to Byron Bay and Tweed Heads.

Privacy Policy


1. Name and contact details
1.1 Providoor Pty Ltd (ACN 640 248 899) (Providoor) operates an online ordering platform at this website (Site) for users to purchase pre-prepared refrigerated meals, food, beverages (including alcohol) and retail products (Products) from premium restaurant, hospitality and retail providers (Restaurant and Retail Partners) which can be collected by or delivered to you.
1.2 Providoor can be contacted at or by using the instant messaging facility on our Site.
1.3 This Privacy Policy sets out how Providoor collects, uses and discloses personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


2. Information we collect
2.1 Providoor collects the following personal information from subscribers, customers and users (You) to provide news and information about Providoor and its Restaurant and Retail Partners and to fulfil orders and deliver Products: (a) Your name; (b) Your contact information (including phone number and email address); (c) Your Product purchases; (d) Your payment details; (e) Your billing and delivery address; and (f) Your instructions. (Your Information)
2.2 Providoor collects your information when you provide or enter information on the Providoor Site or you email or contact us directly.
2.3 Your Information will be securely stored with a third party storage provider in Australia and transactions are made over a secure encrypted connection.
2.4 Providoor collects statistics on the use of the Site for marketing and improvement purposes.


3. Use and disclosure
3.1 Providoor may use your information to: (a) provide you with news or information about Providoor, its Restaurant and Retail Partners and its range of Products; (b) offer you promotions from Providoor or its Restaurant and Retail Partners; (c) fulfil your order and arrange delivery or pick up of Products; (d) transact your purchase; and (e) monitor and improve performance; and (f) provide support and respond to complaints.
3.2 Providoor may share and disclose your information with: (a) Restaurant and Retail Partners; (b) Third party providers of its web-based platform and Site, limited to the purpose of providing services to Providoor; (c) Third party providers of billing and transacting services, limited to the purpose of providing services to Providoor; and (d) Other third parties for the purposes of providing news, information and promotional services to you.
3.3 Text Marketing Notifications: By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 10 a month. You acknowledge that consent is not a condition for any purchase. If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply. For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above. We (or an appointed third party) may also conduct surveys or market research and may seek other information from you on a periodic basis. These surveys will provide us with information that allows improvement in the type, quality and the manner in which those products and services are offered to you. To opt-out of receiving certain marketing material, you may contact us - or select the “unsubscribe” link provided.


4. Access
4.1 Providoor relies on the information you provide.
4.2 If you have any concerns or questions about your privacy or the way your information is handled by Providoor, including a request for your information or a request for a correction to your information, please write to us at, providing the relevant details.
4.3 If you would like your customer data deleted by Providoor, please write to us at, providing your full name and email address. Our customer service team may need to verify details to confirm your identity.
4.4 If you are not satisfied with Providoor’s response to your complaint, you may make a privacy complaint to the Office of the Australian Information Commissioner.
4.5 If you no longer want to receive news, information or promotional offers from Providoor, please write to us at or unsubscribe using the link provided in a Providoor email you receive.


5. Amendment
5.1 This Privacy Policy is current at the time of publishing on the Site.
5.2 Providoor may amend its Privacy Policy from time to time including for operational or technology requirements or to comply with changes to privacy standards or legislation.
5.3 Any changes will be notified by an updated Privacy Policy being published on the Site.
5.4 To the extent of any inconsistency between the terms of Privacy Policy and applicable privacy laws, such terms shall be construed or amended so as to make them consistent with applicable privacy laws.

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